{"id":4079,"date":"2025-04-19T12:08:14","date_gmt":"2025-04-19T12:08:14","guid":{"rendered":"https:\/\/chemistdoctor.com\/uk\/?page_id=4079"},"modified":"2026-02-22T03:28:11","modified_gmt":"2026-02-22T03:28:11","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/chemistdoctor.com\/uk\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row element_id=&#8221;869136&#8243; css=&#8221;.vc_custom_1643805600370{padding-bottom: 20px !important;}&#8221;][vc_column]<div id=\"et-icon-box-container-470694\" class=\"columns-3 et-icon-box-container gap-true guides-false border-false content-alignment-center top\" data-animation=\"appear\"><\/div>[vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Terms &#038; Conditions&#8221; font_container=&#8221;tag:h1|font_size:32|text_align:center|color:%232767CC&#8221; google_fonts=&#8221;font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;&#8221;]<span class=\"et-gap et-clearfix et-gap-270970\"><\/span>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;0&#8243; css=&#8221;&#8221;]<\/p>\n<div class=\"container\">\n<p>&nbsp;<\/p>\n<p class=\"important\">BY USING THIS WEBSITE YOU ACCEPT THESE TERMS. IF YOU DISAGREE, YOU MUST IMMEDIATELY DISCONTINUE USE.<\/p>\n<h2>Scope of Agreement<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Coverage:<\/strong> These terms govern all supply of medical products\/services through:\n<ul>\n<li><a href=\"https:\/\/chemistdoctor.com\">chemistdoctor.com<\/a><\/li>\n<li><a href=\"https:\/\/chemistdoctor.com\/uk\/\">chemistdoctor.com\/uk\/<\/a><\/li>\n<li><a href=\"https:\/\/chemistdoctor.co.uk\" rel=\"nofollow noopener\" target=\"_blank\">chemistdoctor.co.uk<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"important\">Continuing use constitutes acceptance<\/li>\n<li>Users must read full terms before order submission<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>1. Company Details<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Service Provider:<\/strong> Chem Doc Ltd\n<ul>\n<li>Registration number: 16478812<\/li>\n<li>Registered address: Room 2 The Kca Business Hub, 263 Nottingham Road, Nottingham, England, NG7 7DA<\/li>\n<li>Trading address: Unit 20, Croft Road Industrial Estate, Newcastle-under-Lyme, ST5 0TW<\/li>\n<\/ul>\n<\/li>\n<li><strong>Clinical Partners:<\/strong>\n<ul>\n<li>Prescriptions managed by Inspire Pharmacy (GPhC 9011381)<\/li>\n<li>Medical consultations via GMC-registered practitioners<\/li>\n<\/ul>\n<\/li>\n<li><strong>Contact:<\/strong>\n<ul>\n<li>Email: <a href=\"mailto:help@chemistdoctor.com\">help@chemistdoctor.com<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>2. Medical Services Provision<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Digital health assessments for private prescriptions<\/li>\n<li>Medications dispensed by Inspire Pharmacy (UK-based)<\/li>\n<li>Consultation process:\n<ol type=\"a\">\n<li>Complete medical questionnaire<\/li>\n<li>Practitioner reviews submission<\/li>\n<li>Electronic prescription sent to pharmacy<\/li>\n<li>Delivery to provided UK address<\/li>\n<\/ol>\n<\/li>\n<li class=\"important\">Prescription issuance at practitioner&#8217;s sole discretion<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>3. User Responsibilities<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Registration Requirements:<\/strong>\n<ul>\n<li>UK residency<\/li>\n<li>Minimum age 18 years<\/li>\n<li>Full disclosure of medical history<\/li>\n<\/ul>\n<\/li>\n<li><strong>Account Security:<\/strong>\n<ul>\n<li>No credential sharing<\/li>\n<li>Single account per user<\/li>\n<\/ul>\n<\/li>\n<li><strong>Order Confirmations:<\/strong>\n<ul>\n<li>No known medication allergies<\/li>\n<li>No contraindicated medical conditions<\/li>\n<li>No adverse drug interactions<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>User assumes all liability for adverse outcomes<\/p>\n<h2>4. Data Handling<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Medical Records:<\/strong>\n<ul>\n<li>NHS SCR access requires explicit consent<\/li>\n<li>All access logged per NHS protocols<\/li>\n<\/ul>\n<\/li>\n<li><strong>GP Notification:<\/strong>\n<ul>\n<li>Opt-in system for GP alerts<\/li>\n<li>Strongly recommended for safety<\/li>\n<\/ul>\n<\/li>\n<li><strong>Third Party Sharing:<\/strong>\n<ul>\n<li>Credit reference agencies for age\/address verification<\/li>\n<li>Legal requirement disclosures only<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>5. Service Suspension<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Grounds for Suspension:<\/strong>\n<ul>\n<li>Technical maintenance requirements<\/li>\n<li>Regulatory compliance updates<\/li>\n<li>Duplicate account detection<\/li>\n<li>Safety concerns from clinical staff<\/li>\n<li>Age verification failure (18-80)<\/li>\n<\/ul>\n<\/li>\n<li><strong>User Rights During Suspension:<\/strong>\n<ul>\n<li>Price adjustments during suspension<\/li>\n<li>Contract termination option<\/li>\n<li>Refunds for unprovided services<\/li>\n<\/ul>\n<\/li>\n<li class=\"important\">Non-payment may incur 8% statutory interest<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>6. Website Usage &amp; Orders<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Permitted Use:<\/strong>\n<ul>\n<li>Services limited to personal medical needs<\/li>\n<li>Third-party orders require documented consent<\/li>\n<li class=\"important\">Strict prohibition on medication sharing<\/li>\n<\/ul>\n<\/li>\n<li><strong>Legal Compliance:<\/strong>\n<ul>\n<li>Adherence to UK medicines regulations<\/li>\n<li>Prohibition on service misuse\/abuse<\/li>\n<li>Intellectual property rights reserved<\/li>\n<\/ul>\n<\/li>\n<li><strong>Order Process:<\/strong>\n<ol type=\"a\">\n<li>Contract formed upon email confirmation<\/li>\n<li>Rejection reasons include:\n<ul>\n<li>Stock unavailability<\/li>\n<li>Credit check failures<\/li>\n<li>Pricing errors<\/li>\n<\/ul>\n<\/li>\n<li>UK-only service (excluding Crown Dependencies)<\/li>\n<\/ol>\n<\/li>\n<li><strong>Delivery Terms:<\/strong>\n<ul>\n<li>24hr service subject to stock<\/li>\n<li>Signed receipt required (18+ recipient)<\/li>\n<li class=\"important\">No returns post-dispensing (Human Medicines Regs 2012)<\/li>\n<li>Standard carriers: Royal Mail\/DHL<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>7. Contract Modifications<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Customer Changes:<\/strong>\n<ul>\n<li>Pre-dispatch cancellations eligible for full refund<\/li>\n<li>Post-dispensing changes prohibited by law<\/li>\n<li>Modification requests may incur price changes<\/li>\n<\/ul>\n<\/li>\n<li><strong>Cancellation Rights:<\/strong>\n<ul>\n<li>14-day cooling off period (Consumer Contracts Regs 2013)<\/li>\n<li>Exclusions apply to:\n<ul>\n<li>Personalised medications<\/li>\n<li>Perishable goods<\/li>\n<li>Opened sealed packaging<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Business Changes:<\/strong>\n<ul>\n<li>Minor modifications for:\n<ul>\n<li>Regulatory compliance<\/li>\n<li>Security updates<\/li>\n<\/ul>\n<\/li>\n<li>Material changes require 30-day notice<\/li>\n<\/ul>\n<\/li>\n<li><strong>Termination:<\/strong>\n<ul>\n<li>Immediate contract end for:\n<ul>\n<li>Material breach of terms<\/li>\n<li>Safety concerns<\/li>\n<\/ul>\n<\/li>\n<li>Compensation may apply for early termination<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>8. Pricing &amp; Payments<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Pricing Structure:<\/strong>\n<ul>\n<li>All prices include VAT at current UK rates<\/li>\n<li>Displayed prices binding except for:\n<ul>\n<li>Pricing errors<\/li>\n<li>Tax rate changes<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Payment Terms:<\/strong>\n<ul>\n<li>Accepted methods:\n<ul>\n<li>Visa<\/li>\n<li>Mastercard<\/li>\n<li>American Express<\/li>\n<\/ul>\n<\/li>\n<li class=\"important\">Full payment required before dispatch<\/li>\n<li>Failed payments:\n<ul>\n<li>7-day resolution period<\/li>\n<li>Order cancellation after 7 days<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Refund Protocol:<\/strong>\n<ul>\n<li>Processed within 5 working days<\/li>\n<li>Exclusions:\n<ul>\n<li>Dispensed prescription medications<\/li>\n<li>Opened medical devices<\/li>\n<\/ul>\n<\/li>\n<li>Full details in <a href=\"uk\/refund-policy\">Refund Policy<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>9. Delivery Terms<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Shipping Methods:<\/strong>\n<ul>\n<li>Standard: Royal Mail 1st Class<\/li>\n<li>Express: DHL Next Day<\/li>\n<li>Tracking provided for all orders<\/li>\n<\/ul>\n<\/li>\n<li><strong>Delivery Expectations:<\/strong>\n<ul>\n<li>1-3 working days after dispatch<\/li>\n<li>Delays may occur due to:\n<ul>\n<li>GP verification requirements<\/li>\n<li>Customs clearance<\/li>\n<li>Force majeure events<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Failed Delivery Protocol:<\/strong>\n<ul>\n<li>3 delivery attempts standard<\/li>\n<li>Storage fees may apply after 10 days<\/li>\n<li class=\"important\">Returned medications destroyed per NHS guidelines<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>10. Product Responsibility<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Ownership Transfer:<\/strong>\n<ul>\n<li>Occurs upon successful delivery<\/li>\n<li>Includes all risk of loss\/damage<\/li>\n<\/ul>\n<\/li>\n<li><strong>Disposal Guidance:<\/strong>\n<ul>\n<li>Unwanted medications:\n<ul>\n<li>Return to any UK pharmacy<\/li>\n<li>Find locations via <a href=\"https:\/\/www.nhs.uk\/service-search\/pharmacy\/find-a-pharmacy\" rel=\"nofollow noopener\" target=\"_blank\">NHS Pharmacy Finder<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Liability Limitations:<\/strong>\n<ul>\n<li>Not responsible for:\n<ul>\n<li>Diagnostic accuracy<\/li>\n<li>Medication misuse<\/li>\n<li>Storage errors post-delivery<\/li>\n<\/ul>\n<\/li>\n<li>Full liability exclusions in clause 14<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>11. Termination Rights<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Customer Termination:<\/strong>\n<ul>\n<li>Valid grounds include:\n<ul>\n<li>Faulty\/misdescribed products<\/li>\n<li>Material breach of terms by Chemist Doctor<\/li>\n<li>Substantial delivery delays<\/li>\n<\/ul>\n<\/li>\n<li class=\"important\">Prescription medications exempt from standard cancellation rights<\/li>\n<\/ul>\n<\/li>\n<li><strong>Cancellation Process:<\/strong>\n<ul>\n<li>Required information:\n<ul>\n<li>Full name &amp; address<\/li>\n<li>Order reference number<\/li>\n<li>Contact details<\/li>\n<\/ul>\n<\/li>\n<li>Methods:\n<ul>\n<li>Email: <a href=\"mailto:help@chemistdoctor.com\">help@chemistdoctor.com<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Refund Protocol:<\/strong>\n<ul>\n<li>Timeframes:\n<ul>\n<li>14 days for standard returns<\/li>\n<li>48 hours for faulty medical devices<\/li>\n<\/ul>\n<\/li>\n<li>Deductions may apply for:\n<ul>\n<li>Reduced product value<\/li>\n<li>Premium delivery upgrades<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>12. Business Termination Rights<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Grounds for Termination:<\/strong>\n<ul>\n<li>User breaches including:\n<ul>\n<li>Non-payment (7-day default)<\/li>\n<li>Provision of false information<\/li>\n<li>Service misuse<\/li>\n<\/ul>\n<\/li>\n<li>Operational reasons:\n<ul>\n<li>Product discontinuation<\/li>\n<li>Regulatory requirements<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Consequences:<\/strong>\n<ul>\n<li>Immediate service suspension<\/li>\n<li>Compensation claims for:\n<ul>\n<li>Fraudulent activity<\/li>\n<li>Abuse of services<\/li>\n<\/ul>\n<\/li>\n<li class=\"important\">No refunds for prescription meds post-dispensing<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>13. Product Issues &amp; Liability<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Reporting Defects:<\/strong>\n<ul>\n<li>Contact within 14 days of discovery:\n<ul>\n<li>Email: <a href=\"mailto:help@chemistdoctor.com\">help@chemistdoctor.com<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Required evidence:\n<ul>\n<li>Order number<\/li>\n<li>Product batch code<\/li>\n<li>Photographs of defect<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Legal Rights Summary:<\/strong>\n<ul>\n<li>Under Consumer Rights Act 2015:\n<ul>\n<li>Right to repair\/replacement<\/li>\n<li>Price reduction or full refund<\/li>\n<\/ul>\n<\/li>\n<li class=\"important\">Excludes prescription medications post-dispensing<\/li>\n<\/ul>\n<\/li>\n<li><strong>Return Process:<\/strong>\n<ul>\n<li>Non-medical products:\n<ul>\n<li>Pre-paid return labels provided<\/li>\n<li>14-day inspection period<\/li>\n<\/ul>\n<\/li>\n<li>Medical devices:\n<ul>\n<li>Quarantine protocol applies<\/li>\n<li>MHRA reporting required<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>14. Legal Limitations<\/h2>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong>Liability Exclusions:<\/strong>\n<ul>\n<li>No liability for:\n<ul>\n<li>Third-party content accuracy<\/li>\n<li>Self-diagnosis outcomes<\/li>\n<li>Business\/commercial losses<\/li>\n<\/ul>\n<\/li>\n<li>Full exclusions in clause 15<\/li>\n<\/ul>\n<\/li>\n<li><strong>Contract Transfer:<\/strong>\n<ul>\n<li>We may assign rights to:\n<ul>\n<li>Group companies<\/li>\n<li>Successor organisations<\/li>\n<\/ul>\n<\/li>\n<li>7-day objection period<\/li>\n<\/ul>\n<\/li>\n<li><strong>Jurisdiction:<\/strong>\n<ul>\n<li>Governing law: England &amp; Wales<\/li>\n<li>Alternative venues:\n<ul>\n<li>Scottish courts<\/li>\n<li>Northern Irish courts<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n<p>&nbsp;[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row element_id=&#8221;869136&#8243; css=&#8221;.vc_custom_1643805600370{padding-bottom: 20px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Terms &#038; Conditions&#8221; font_container=&#8221;tag:h1|font_size:32|text_align:center|color:%232767CC&#8221; google_fonts=&#8221;font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;0&#8243; css=&#8221;&#8221;] &nbsp; BY USING THIS WEBSITE YOU ACCEPT THESE TERMS. IF YOU DISAGREE, YOU MUST IMMEDIATELY DISCONTINUE USE. Scope of Agreement Coverage: These terms govern all supply of medical products\/services through: chemistdoctor.com chemistdoctor.com\/uk\/ chemistdoctor.co.uk Continuing use constitutes acceptance Users must read full terms [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":130,"comment_status":"closed","ping_status":"open","template":"page-vc.php","meta":{"om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-4079","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages\/4079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/comments?post=4079"}],"version-history":[{"count":34,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages\/4079\/revisions"}],"predecessor-version":[{"id":21809,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages\/4079\/revisions\/21809"}],"wp:attachment":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/media?parent=4079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}