{"id":4082,"date":"2025-04-19T12:10:00","date_gmt":"2025-04-19T12:10:00","guid":{"rendered":"https:\/\/chemistdoctor.com\/uk\/?page_id=4082"},"modified":"2026-02-21T01:30:25","modified_gmt":"2026-02-21T01:30:25","slug":"anti-spam-policy","status":"publish","type":"page","link":"https:\/\/chemistdoctor.com\/uk\/anti-spam-policy\/","title":{"rendered":"Anti Spam Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row element_id=&#8221;869136&#8243; css=&#8221;.vc_custom_1643805600370{padding-bottom: 20px !important;}&#8221;][vc_column]<div id=\"et-icon-box-container-470694\" class=\"columns-3 et-icon-box-container gap-true guides-false border-false content-alignment-center top\" data-animation=\"appear\"><\/div>[vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Anti-Spam Policy&#8221; font_container=&#8221;tag:h1|font_size:32|text_align:center|color:%232767CC&#8221; google_fonts=&#8221;font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;&#8221;]<span class=\"et-gap et-clearfix et-gap-270970\"><\/span>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;0&#8243; css=&#8221;&#8221;]<\/p>\n<h2>1. Policy Statement<\/h2>\n<p>Chemist Doctor maintains a strict zero-tolerance policy regarding unsolicited commercial communications (&#8220;spam&#8221;) across all digital channels including:<\/p>\n<ul>\n<li>Email communications<\/li>\n<li>SMS messaging<\/li>\n<li>Automated system alerts<\/li>\n<\/ul>\n<h2>2. Message Filtering<\/h2>\n<ol>\n<li>Our systems employ advanced filtering technologies to intercept potential spam messages<\/li>\n<li>Filtering protocols include:\n<ul>\n<li>Real-time content analysis<\/li>\n<li>IP reputation monitoring<\/li>\n<li>Domain authentication checks<\/li>\n<\/ul>\n<\/li>\n<li class=\"important\">Repeated spam offenders may be reported to relevant ISPs and blacklisting services<\/li>\n<\/ol>\n<h2>3. Filter Accuracy<\/h2>\n<ul>\n<li>No filtering system guarantees 100% accuracy<\/li>\n<li>Legitimate messages may occasionally be flagged as spam<\/li>\n<li>If your message was incorrectly filtered:\n<ol>\n<li>Contact our team via alternative channels<\/li>\n<li>Provide message details including:\n<ul>\n<li>Sent date\/time<\/li>\n<li>Intended recipient<\/li>\n<li>Subject line\/content summary<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<h2>4. Reducing False Positives<\/h2>\n<p>To minimise filtering of legitimate communications:<\/p>\n<ul>\n<li>Prefer plain text formatting over HTML<\/li>\n<li>Avoid attachments in initial communications<\/li>\n<li>Exclude spam-associated terminology (e.g., &#8220;free offer&#8221;, &#8220;urgent action&#8221;)<\/li>\n<li>Ensure all messages are malware-free before sending<\/li>\n<\/ul>\n<h2>5. User Responsibilities<\/h2>\n<ol>\n<li>The messaging facilities provided are strictly for:\n<ul>\n<li>Healthcare consultations<\/li>\n<li>Prescription enquiries<\/li>\n<li>Legitimate customer service communications<\/li>\n<\/ul>\n<\/li>\n<li class=\"important\">Prohibited activities include:\n<ul>\n<li>Bulk messaging<\/li>\n<li>Commercial solicitations<\/li>\n<li>Chain letter distribution<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>6. Reporting Spam<\/h2>\n<p>If you receive suspected spam from our systems:<\/p>\n<ul>\n<li>Forward the complete message to <a href=\"mailto:help@chemistdoctor.com\">help@chemistdoctor.com<\/a><\/li>\n<li>Include full headers where possible<\/li>\n<li>We investigate all reports within 48 working hours<\/li>\n<\/ul>\n<h2>7. Policy Updates<\/h2>\n<p>We reserve the right to modify this policy. Current version always available at: <a href=\"https:\/\/chemistdoctor.com\/uk\/anti-spam-policy\">chemistdoctor.com\/uk\/anti-spam-policy<\/a><\/p>\n<h2>8. Contact Information<\/h2>\n<p><strong>Chem Doc Ltd<\/strong><br \/>\nUnit 20, Croft Road Industrial Estate<br \/>\nNewcastle-under-Lyme, ST5 0TW<\/p>\n<p><strong>Operating Hours:<\/strong> 09:00-17:00 Monday-Friday<\/p>\n<ul>\n<li>Email: <a href=\"mailto:help@chemistdoctor.com\">help@chemistdoctor.com<\/a><\/li>\n<li>Online: <a href=\"https:\/\/chemistdoctor.com\/uk\/help-centre\/\">Live Chat<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row element_id=&#8221;869136&#8243; css=&#8221;.vc_custom_1643805600370{padding-bottom: 20px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Anti-Spam Policy&#8221; font_container=&#8221;tag:h1|font_size:32|text_align:center|color:%232767CC&#8221; google_fonts=&#8221;font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;0&#8243; css=&#8221;&#8221;] 1. Policy Statement Chemist Doctor maintains a strict zero-tolerance policy regarding unsolicited commercial communications (&#8220;spam&#8221;) across all digital channels including: Email communications SMS messaging Automated system alerts 2. Message Filtering Our systems employ advanced filtering technologies to intercept potential spam messages Filtering protocols [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":132,"comment_status":"closed","ping_status":"open","template":"page-vc.php","meta":{"om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-4082","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages\/4082","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/comments?post=4082"}],"version-history":[{"count":38,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages\/4082\/revisions"}],"predecessor-version":[{"id":21410,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages\/4082\/revisions\/21410"}],"wp:attachment":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/media?parent=4082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}