{"id":4094,"date":"2025-04-19T12:21:14","date_gmt":"2025-04-19T12:21:14","guid":{"rendered":"https:\/\/chemistdoctor.com\/uk\/?page_id=4094"},"modified":"2026-02-22T03:10:56","modified_gmt":"2026-02-22T03:10:56","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/chemistdoctor.com\/uk\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row element_id=&#8221;869136&#8243; css=&#8221;.vc_custom_1643805600370{padding-bottom: 20px !important;}&#8221;][vc_column]<div id=\"et-icon-box-container-470694\" class=\"columns-3 et-icon-box-container gap-true guides-false border-false content-alignment-center top\" data-animation=\"appear\"><\/div>[vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Refund &#038; Returns Policy&#8221; font_container=&#8221;tag:h1|font_size:32|text_align:center|color:%232767CC&#8221; google_fonts=&#8221;font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;&#8221;]<span class=\"et-gap et-clearfix et-gap-270970\"><\/span>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;0&#8243; css=&#8221;&#8221;]<\/p>\n<h2>1. Prescription Medication Policy<\/h2>\n<ol>\n<li class=\"important\">Under UK Consumer Rights legislation:\n<ul>\n<li>Prescription medications cannot be returned post-dispensing<\/li>\n<li>This includes all Schedule 2-5 controlled drugs<\/li>\n<\/ul>\n<\/li>\n<li><strong>Cancellation Window:<\/strong>\n<ul>\n<li>Orders may be cancelled before pharmacy processing<\/li>\n<li>Contact: <a href=\"mailto:help@chemistdoctor.com\">help@chemistdoctor.com<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>2. Order Declinations<\/h2>\n<p>Our clinical team may decline orders for:<\/p>\n<ul>\n<li>Patient safety concerns<\/li>\n<li>Requirement for in-person consultation<\/li>\n<li>Stock unavailability<\/li>\n<li>Duplicate orders<\/li>\n<li>Product recalls<\/li>\n<\/ul>\n<p>Full refunds processed within 3 working days for declined orders<\/p>\n<h2>3. Faulty or Incorrect Items<\/h2>\n<ol>\n<li><strong>Reporting Process:<\/strong>\n<ul>\n<li>Notify within 48 hours of receipt<\/li>\n<li>Provide photographic evidence<\/li>\n<li>Include batch numbers<\/li>\n<\/ul>\n<\/li>\n<li><strong>Resolution Options:<\/strong>\n<ul>\n<li>Replacement of equivalent product<\/li>\n<li>Full refund (excluding delivery)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>4. Returns Procedure<\/h2>\n<ol>\n<li><strong>Approved Returns:<\/strong>\n<ul>\n<li>Non-prescription items only<\/li>\n<li>Original packaging required<\/li>\n<li>30-day return window<\/li>\n<\/ul>\n<\/li>\n<li><strong>Return Address:<\/strong>Chemist Doctor<br \/>\nUnit 20, Croft Road Industrial Estate<br \/>\nNewcastle-under-Lyme<br \/>\nST5 0TW<\/li>\n<\/ol>\n<h2>5. Refund Processing<\/h2>\n<ul>\n<li>Timelines:\n<ul>\n<li>Declined orders: 3 working days<\/li>\n<li>Returns: 14 days from receipt<\/li>\n<\/ul>\n<\/li>\n<li>Methods:\n<ul>\n<li>Original payment method<\/li>\n<li>Pharmacy credit (by request)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"important\">\n<h3>Key Exceptions<\/h3>\n<ul>\n<li>No returns accepted for:\n<ul>\n<li>Opened medical devices<\/li>\n<li>Perishable items<\/li>\n<li>Personalised products<\/li>\n<\/ul>\n<\/li>\n<li>Postage costs only refunded when error is ours<\/li>\n<\/ul>\n<\/div>\n<h2>6. Contact Information<\/h2>\n<p><strong>Customer Services Team:<\/strong><\/p>\n<ul>\n<li>Email: <a href=\"mailto:help@chemistdoctor.com\">help@chemistdoctor.com<\/a><\/li>\n<li>Online: <a href=\"https:\/\/chemistdoctor.com\/uk\/contact\">Contact Form<\/a><\/li>\n<\/ul>\n<p>This policy complies with the Consumer Rights Act 2015 and Human Medicines Regulations 2012.<br \/>\nLast updated: [28\/04\/2025][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<span class=\"et-gap et-clearfix et-gap-127898\"><\/span>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row element_id=&#8221;869136&#8243; css=&#8221;.vc_custom_1643805600370{padding-bottom: 20px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Refund &#038; Returns Policy&#8221; font_container=&#8221;tag:h1|font_size:32|text_align:center|color:%232767CC&#8221; google_fonts=&#8221;font_family:Cabin%3Aregular%2Citalic%2C500%2C500italic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text animation_delay=&#8221;0&#8243; css=&#8221;&#8221;] 1. Prescription Medication Policy Under UK Consumer Rights legislation: Prescription medications cannot be returned post-dispensing This includes all Schedule 2-5 controlled drugs Cancellation Window: Orders may be cancelled before pharmacy processing Contact: help@chemistdoctor.com 2. Order Declinations Our clinical team may decline [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":133,"comment_status":"closed","ping_status":"open","template":"page-vc.php","meta":{"om_disable_all_campaigns":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-4094","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages\/4094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/comments?post=4094"}],"version-history":[{"count":31,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages\/4094\/revisions"}],"predecessor-version":[{"id":21785,"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/pages\/4094\/revisions\/21785"}],"wp:attachment":[{"href":"https:\/\/chemistdoctor.com\/uk\/wp-json\/wp\/v2\/media?parent=4094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}