Help Center
Welcome to Chemist Doctor’s Help Center. Use the contents on the left to jump to a category, or browse the links below.
Table of Contents
- Getting started
- Orders, delivery & returns
- Privacy, data & security
- Policies & legal
- Clinical governance
- Company & support
- Contact Support
Mon–Fri (9am to 5pm)
help from our support staff
Getting started
New to Chemist Doctor? Start here.
- How it works Online consultation, clinical review, dispensing and delivery.
- FAQs Common questions about accounts, orders and timelines.
- About Chemist Doctor Who we are and how we operate.
- Our team Meet our clinicians and pharmacy team.
Orders, delivery & returns
Everything about shipping, timelines and returning items.
- Delivery Shipping options, costs and dispatch times.
- Returns policy How returns work for medicines and non-medicines.
- Contact us Get help with an existing order.
Privacy, data & security
How we protect your information and verify identity.
- ID checks & verification Verification using Real ID (Verdict), privacy and GDPR safeguards.
- Privacy policy Your data, rights and our lawful bases under UK GDPR.
- Cookie policy Cookies and similar technologies we use.
- Data sharing policy When we share data with partners and why.
- Data & payment security Security measures for accounts and payments.
Policies & legal
The rules of using our services and website.
- Terms & conditions Website and service terms.
- Copyright notice Use of our content and IP.
- Linking policy How you may link to us.
- Anti-spam policy Email practices and your choices.
- Editorial policy How we create and review medical content.
- Medical disclaimer Important limits to online advice.
Clinical governance
Regulatory standards and patient responsibilities.
- Regulation Our regulators and professional standards.
- Patient responsibility How to use medicines safely and responsibly.
Company & support
Reach us and learn more about the organisation.
- About Chemist Doctor Background and mission.
- Our team Meet our clinicians and staff.
- Contact us Support channels and response times.