Refund & Returns Policy

1. Prescription Medication Policy

1. Under UK Consumer Rights legislation:
   • Prescription medications cannot be returned post-dispensing
   • This includes all Schedule 2-5 controlled drugs
2. Cancellation Window:
   • Orders may be cancelled before pharmacy processing
   • Contact: help@chemistdoctor.com

2. Order Declinations

Our clinical team may decline orders for:

• Patient safety concerns
• Requirement for in-person consultation
• Stock unavailability
• Duplicate orders
• Product recalls

Full refunds processed within 3 working days for declined orders

3. Faulty or Incorrect Items

1. Reporting Process:
   • Notify within 48 hours of receipt
   • Provide photographic evidence
   • Include batch numbers
2. Resolution Options:
   • Replacement of equivalent product
   • Full refund (excluding delivery)

4. Returns Procedure

1. Approved Returns:
   • Non-prescription items only
   • Original packaging required
   • 30-day return window
2. Return Address:Chemist Doctor Ltd
   Unit 18, Croft Road Industrial Estate
   Newcastle-under-Lyme
   ST5 0TW

5. Refund Processing

• Timelines:
  • Declined orders: 3 working days
  • Returns: 14 days from receipt
• Methods:
  • Original payment method
  • Pharmacy credit (by request)

6. Contact Information

Customer Services Team:

• Email: help@chemistdoctor.com
• Online: Contact Form

This policy complies with the Consumer Rights Act 2015 and Human Medicines Regulations 2012.
Last updated: [28/04/2025]