Data and Payment Security

At Chemist Doctor, we use encryption technologies to protect our users’ data.

SSL Certification

Chemist Doctor uses secure and certified SSL certified. This ensures a secure connection between your device and our servers, preventing data interception during transmission.

Always verify a website’s security by checking for the padlock icon in your browser’s address bar.

Secure Data Hosting

Data is stored on secure servers hosted by hosting provider compliant with ISO 27001 regulations.

Personal Online Security

While we secure your connection, you must also practise safe browsing habits:

• Passwords: Use strong passwords with uppercase/lowercase letters, symbols, and numbers. Change them regularly and avoid reuse.
• Device Security: Keep devices updated with the latest security patches. Secure them with strong passwords, PINs, or biometrics (e.g., fingerprint ID).
• Email Safety: Delete unnecessary emails. A compromised email could access your Chemist Doctor account.
• Browser Checks: Always verify the URL and padlock icon in your browser. Review security/privacy settings regularly.

Learn more about online safety from the National Cyber Security Centre.

Payment Security

We accept payments via:

• Visa
• Mastercard
• Maestro
• American Express
• Electron

Security Compliance

www.chemistdoctor.com is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

Fraud Prevention

• 3D Secure authentication and Address Verification Service (AVS) are used to validate transactions.
• We do not store your card details and cannot debit your card again without authorisation.

Refund Policy

If our clinician deems a treatment unsafe or unsuitable, your order will be declined, and a full refund issued.

PayPal Restrictions

We cannot accept PayPal for prescription medications due to their policy restrictions.

Personal and Private Information

Your privacy and security are fundamental to our services. As a regulated healthcare provider, we uphold strict patient confidentiality standards.

Legal Compliance

• We comply with the UK Data Protection Act 2018 and UK GDPR to protect your personal data.
• Chemist Doctor (trading as www.chemistdoctor.com) is registered with the Information Commissioner’s Office (ICO) under registration number: xxxxxxxx.

Data Usage

• We may email you about new services using the address provided during orders. You can unsubscribe via the link in email footers.
• We do not sell personal data or host third-party advertisements.

Document Verification

To ensure safe prescribing, we may request:

• Proof of identity (e.g., passport, driving licence).
• Proof of address or prior prescriptions.

Upload documents securely via your Chemist Doctor account. You can review or delete them anytime.

Email Security

• Confidential data emails are sent to your registered “reply-to” address unless otherwise requested.
• Email is not a fully secure method. Use a private email account only you can access.

Your Agreement

By using our services, you acknowledge and consent to this data-sharing policy.

Data Enquiries

For questions about your personal data, contact our Data Protection Officer at help@chemistdoctor.com.

For full details, review our Privacy Policy.