FAQs
Table of Contents
Who We Are
What services does Chemist Doctor provide?
We facilitate confidential online consultations with UK-registered clinicians and pharmacies, ensuring safe access to prescription treatments for common health conditions.
Which prescription medications do you offer?
Our treatments include pain relief, weight loss management, erectile dysfunction medication and more. If your required treatment isn't listed, contact us at help@chemistdoctor.com.
How can I reach your customer support team?
Contact us by email or chat Monday–Friday. After placing an order, you can also message your clinician securely through your account.
How We Work
What does the online consultation involve?
You'll answer questions about your medical history and current health to ensure safe prescribing. Honest responses are vital for your safety.
Who approves my prescription?
UK-registered clinicians review your consultation. If approved, our partner pharmacy prepares your medication.
Payments
What payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, and bank transfers.
Can I pay without a credit/debit card?
Yes. Select bank transfer at checkout for a unique reference number. Your order processes once payment clears.
How is my payment data protected?
We use SSL encryption and PCI DSS compliance to secure transactions. Learn more in our Privacy Policy.
Deliveries
Is packaging discreet?
Yes. All orders are shipped in plain, unmarked packaging via tracked courier services.
Do I need to stay home for delivery?
No. You'll receive a tracking number to monitor your parcel's progress.
Do you deliver on weekends or bank holidays?
Deliveries occur Monday–Friday only. We do not ship on weekends or UK bank holidays.
What should I do if my order hasn't arrived?
Use your tracking number to locate the parcel or contact our support team for assistance.
Can I receive delivery updates via SMS?
Yes. Provide your mobile number at checkout for courier updates. We will not use it for marketing purposes.
My Account
How do I reorder medication?
Use the login details emailed after your first order to access your account and reorder.
How does the secure chat portal work?
Clinicians may contact you via your account's chat portal to discuss your treatment. Respond securely within your account.
Refunds & Declined Orders
How long do refunds take to process?
Card payments: Refunds appear in 3–5 days.
Bank transfers: We'll contact you for account details to return funds.
Why was my order declined?
Declined orders are not charged. Card authorisations release funds within 3–5 days (contact your bank for details).
Can I return prescription medication?
No. UK law prohibits returns of dispensed prescription treatments for safety reasons.
Your Health
Are your medications habit-forming?
Some treatments may require careful use. Follow dosage instructions and consult your GP if reducing or stopping medication.
How do I know your medications are genuine?
All medications are UK-approved, clinically tested, and identical to those prescribed by NHS GPs.
Will my GP be informed about my order?
Only with your consent. We recommend updating your GP directly for seamless care.
Responsible Pharmacist
 | Usman Mir Superintendent GPhc: 2073618 |
We Are Regulated
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Chemist Doctor is an online pharmacy and online doctor service, owned and operated by Chem Doc Ltd (Company Reg. 16478812). Prescriptions are managed by our sister company, Inspire Pharmacy (GPhC No. 9011381), a registered pharmacy located at Unit 18, Croft Road Industrial Estate, Newcastle-under-Lyme, Staffordshire, ST5 0TW. The content on this website is for informational purposes only. It should support, not replace, advice from your healthcare provider. Always consult your doctor if you suspect a health issue or before beginning new medication. Ensure you read the leaflets provided with any medicines. For further details, visit our policies and terms & conditions at the bottom of each page.
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