Help Centre

Welcome to Chemist Doctor’s Help Center. Use the contents on the left to jump to a category, or browse the links below.

Table of Contents

Getting started
Orders, delivery & returns
Privacy, data & security
Policies & legal
Clinical governance
Company & support

Contact Support
Mon–Fri (9am to 5pm)
help from our support staff

Getting started

New to Chemist Doctor? Start here.

How it works
Online consultation, clinical review, dispensing and delivery.
FAQs
Common questions about accounts, orders and timelines.
About Chemist Doctor
Who we are and how we operate.
Our team
Meet our clinicians and pharmacy team.

Orders, delivery & returns

Everything about shipping, timelines and returning items.

Delivery
Shipping options, costs and dispatch times.
Returns policy
How returns work for medicines and non-medicines.
Contact us
Get help with an existing order.

Privacy, data & security

How we protect your information and verify identity.

ID checks & verification
Verification using Real ID (Verdict), privacy and GDPR safeguards.
Privacy policy
Your data, rights and our lawful bases under UK GDPR.
Cookie policy
Cookies and similar technologies we use.
Data sharing policy
When we share data with partners and why.
Data & payment security
Security measures for accounts and payments.

Policies & legal

The rules of using our services and website.

Terms & conditions
Website and service terms.
Copyright notice
Use of our content and IP.
Linking policy
How you may link to us.
Anti-spam policy
Email practices and your choices.
Editorial policy
How we create and review medical content.
Medical disclaimer
Important limits to online advice.

Clinical governance

Regulatory standards and patient responsibilities.

Regulation
Our regulators and professional standards.
Patient responsibility
How to use medicines safely and responsibly.

Company & support

Reach us and learn more about the organisation.

About Chemist Doctor
Background and mission.
Our team
Meet our clinicians and staff.