How It Works
Our simple 8-step process ensures you receive your medication safely, quickly, and discreetly with comprehensive aftercare included.
Select Your Treatment
Choose your medication and preferred dosage from our range of approved treatments. Our clinicians recommend starting with the lowest effective dose for initial treatment.
You may find the available treatments at the following page Online Doctor Treatments (Medications).
Complete Medical Assessment
Our confidential online consultation includes essential health questions to ensure treatment suitability. You'll be asked about your medical history, current condition, and basic health metrics for clinical safety.
Provide Address Details
Enter your card-registered billing address and preferred delivery location. We offer flexible delivery options including workplace or alternative addresses with complete discretion.
Secure Payment Processing Pay in 3 by Klarna UK
Finalise your order through our encrypted payment portal. We accept Visa, Mastercard, and major UK debit cards with 3D Secure authentication. Flexible payment options available including Pay in 3 by Klarna UK (interest-free instalments).
Free Clinical Review
Our GMC-registered practitioners review your consultation at no additional cost. If approved, an electronic prescription is immediately sent to our partner pharmacy. We'll contact you if additional information is required.
Pharmacy Preparation
Our GPhc-regulated pharmacy team dispenses your MHRA-approved medication using tamper-evident packaging. All items are quality-checked and prepared for dispatch within 4 working hours.
Free 24hr Next Day Delivery
Your medication arrives in plain packaging with no external markings. Next-day delivery is included at no extra cost for orders approved before 3pm GMT, with tracking updates and signature requirement.
Free Aftercare
Receive ongoing support with our free aftercare service. This includes access to follow-up consultations, treatment progress monitoring, and professional medical advice throughout your treatment journey.
Our clinical team is available to answer questions, adjust treatment if needed, and ensure you're achieving the best possible results safely.
Ready to Get Started?
Begin your journey to better health with our simple, secure process. Enjoy free clinical review, free next-day delivery, free aftercare support, and flexible payment options including Pay in 3 by Klarna UK.
View TreatmentsFAQs
How long does the entire process take?
For orders approved before 3pm on weekdays, we aim to dispatch the same day for next-day delivery. The clinical review typically takes 2-4 hours during business hours.
Are there flexible payment options available?
Yes! Chemist Doctor offers flexible payment options including Pay in 3 by Klarna UK. This allows you to spread the cost of your treatment over three equal, interest-free payments. Klarna UK is a regulated credit provider, making payment management simple and secure.
Is my medical information kept confidential?
Yes, all consultations and medical information are handled with strict confidentiality in compliance with GDPR regulations. Our systems use SSL encryption to protect your data.
What if my consultation is not approved?
If our clinicians determine that a treatment is not suitable for you, we will provide a full refund and may suggest alternative options or recommend consulting your GP.
Can I track my order?
Yes, once your order is dispatched, you'll receive a tracking number via email to monitor your delivery in real-time.
Do you deliver to all UK addresses?
We deliver to all UK mainland addresses. Unfortunately, we're currently unable to deliver to the Republic of Ireland, Continental Europe, USA, or Canada.
What is included in the free aftercare service?
Our free aftercare includes follow-up consultations, treatment progress monitoring, access to medical advice, and support for any questions or concerns about your medication throughout your treatment period.
How does Pay in 3 by Klarna UK work?
Pay in 3 by Klarna UK allows you to split your purchase into 3 equal payments. The first payment is made at checkout, with the remaining two payments automatically collected every 30 days. There are no interest or fees when you pay on time. Klarna UK is a fully regulated credit provider.
