Terms & Conditions

 

BY USING THIS WEBSITE YOU ACCEPT THESE TERMS. IF YOU DISAGREE, YOU MUST IMMEDIATELY DISCONTINUE USE.

Scope of Agreement

1. 1. Coverage: These terms govern all supply of medical products/services through:
      • chemistdoctor.com
      • chemistdoctor.com/uk/
      • chemistdoctor.co.uk
   2. Continuing use constitutes acceptance
   3. Users must read full terms before order submission

1. Company Details

1. 1. Service Provider: Chem Doc Ltd
      • Registration number: 16478812
      • Registered address: Room 2 The Kca Business Hub, 263 Nottingham Road, Nottingham, England, NG7 7DA
      • Trading address: Unit 18, Croft Road Industrial Estate, Newcastle-under-Lyme, ST5 0TW
   2. Clinical Partners:
      • Prescriptions managed by Inspire Pharmacy (GPhC 9011381)
      • Medical consultations via GMC-registered practitioners
   3. Contact:
      • Email: support@chemistdoctor.com

2. Medical Services Provision

1. 1. Digital health assessments for private prescriptions
   2. Medications dispensed by Inspire Pharmacy (UK-based)
   3. Consultation process:
      1. Complete medical questionnaire
      2. Practitioner reviews submission
      3. Electronic prescription sent to pharmacy
      4. Delivery to provided UK address
   4. Prescription issuance at practitioner’s sole discretion

3. User Responsibilities

1. 1. Registration Requirements:
      • UK residency
      • Minimum age 18 years
      • Full disclosure of medical history
   2. Account Security:
      • No credential sharing
      • Single account per user
   3. Order Confirmations:
      • No known medication allergies
      • No contraindicated medical conditions
      • No adverse drug interactions

User assumes all liability for adverse outcomes

4. Data Handling

1. 1. 1. Medical Records:
         • NHS SCR access requires explicit consent
         • All access logged per NHS protocols
      2. GP Notification:
         • Opt-in system for GP alerts
         • Strongly recommended for safety
      3. Third Party Sharing:
         • Credit reference agencies for age/address verification
         • Legal requirement disclosures only

5. Service Suspension

1. 1. Grounds for Suspension:
      • Technical maintenance requirements
      • Regulatory compliance updates
      • Duplicate account detection
      • Safety concerns from clinical staff
      • Age verification failure (18-80)
   2. User Rights During Suspension:
      • Price adjustments during suspension
      • Contract termination option
      • Refunds for unprovided services
   3. Non-payment may incur 8% statutory interest

6. Website Usage & Orders

1. 1. Permitted Use:
      • Services limited to personal medical needs
      • Third-party orders require documented consent
      • Strict prohibition on medication sharing
   2. Legal Compliance:
      • Adherence to UK medicines regulations
      • Prohibition on service misuse/abuse
      • Intellectual property rights reserved
   3. Order Process:
      1. Contract formed upon email confirmation
      2. Rejection reasons include:
         • Stock unavailability
         • Credit check failures
         • Pricing errors
      3. UK-only service (excluding Crown Dependencies)
   4. Delivery Terms:
      • 24hr service subject to stock
      • Signed receipt required (18+ recipient)
      • No returns post-dispensing (Human Medicines Regs 2012)
      • Standard carriers: Royal Mail/DHL

7. Contract Modifications

1. 1. Customer Changes:
      • Pre-dispatch cancellations eligible for full refund
      • Post-dispensing changes prohibited by law
      • Modification requests may incur price changes
   2. Cancellation Rights:
      • 14-day cooling off period (Consumer Contracts Regs 2013)
      • Exclusions apply to:
        • Personalised medications
        • Perishable goods
        • Opened sealed packaging
   3. Business Changes:
      • Minor modifications for:
        • Regulatory compliance
        • Security updates
      • Material changes require 30-day notice
   4. Termination:
      • Immediate contract end for:
        • Material breach of terms
        • Safety concerns
      • Compensation may apply for early termination

8. Pricing & Payments

1. 1. Pricing Structure:
      • All prices include VAT at current UK rates
      • Displayed prices binding except for:
        • Pricing errors
        • Tax rate changes
   2. Payment Terms:
      • Accepted methods:
        • Visa
        • Mastercard
        • American Express
      • Full payment required before dispatch
      • Failed payments:
        • 7-day resolution period
        • Order cancellation after 7 days
   3. Refund Protocol:
      • Processed within 5 working days
      • Exclusions:
        • Dispensed prescription medications
        • Opened medical devices
      • Full details in Refund Policy

9. Delivery Terms

1. 1. Shipping Methods:
      • Standard: Royal Mail 1st Class
      • Express: DHL Next Day
      • Tracking provided for all orders
   2. Delivery Expectations:
      • 1-3 working days after dispatch
      • Delays may occur due to:
        • GP verification requirements
        • Customs clearance
        • Force majeure events
   3. Failed Delivery Protocol:
      • 3 delivery attempts standard
      • Storage fees may apply after 10 days
      • Returned medications destroyed per NHS guidelines

10. Product Responsibility

1. 1. Ownership Transfer:
      • Occurs upon successful delivery
      • Includes all risk of loss/damage
   2. Disposal Guidance:
      • Unwanted medications:
        • Return to any UK pharmacy
        • Find locations via NHS Pharmacy Finder
   3. Liability Limitations:
      • Not responsible for:
        • Diagnostic accuracy
        • Medication misuse
        • Storage errors post-delivery
      • Full liability exclusions in clause 14

11. Termination Rights

1. 1. Customer Termination:
      • Valid grounds include:
        • Faulty/misdescribed products
        • Material breach of terms by Chemist Doctor
        • Substantial delivery delays
      • Prescription medications exempt from standard cancellation rights
   2. Cancellation Process:
      • Required information:
        • Full name & address
        • Order reference number
        • Contact details
      • Methods:
        • Email: support@chemistdoctor.com
   3. Refund Protocol:
      • Timeframes:
        • 14 days for standard returns
        • 48 hours for faulty medical devices
      • Deductions may apply for:
        • Reduced product value
        • Premium delivery upgrades

12. Business Termination Rights

1. 1. Grounds for Termination:
      • User breaches including:
        • Non-payment (7-day default)
        • Provision of false information
        • Service misuse
      • Operational reasons:
        • Product discontinuation
        • Regulatory requirements
   2. Consequences:
      • Immediate service suspension
      • Compensation claims for:
        • Fraudulent activity
        • Abuse of services
      • No refunds for prescription meds post-dispensing

13. Product Issues & Liability

1. 1. Reporting Defects:
      • Contact within 14 days of discovery:
        • Email: support@chemistdoctor.com
      • Required evidence:
        • Order number
        • Product batch code
        • Photographs of defect
   2. Legal Rights Summary:
      • Under Consumer Rights Act 2015:
        • Right to repair/replacement
        • Price reduction or full refund
      • Excludes prescription medications post-dispensing
   3. Return Process:
      • Non-medical products:
        • Pre-paid return labels provided
        • 14-day inspection period
      • Medical devices:
        • Quarantine protocol applies
        • MHRA reporting required

14. Legal Limitations

1. 1. Liability Exclusions:
      • No liability for:
        • Third-party content accuracy
        • Self-diagnosis outcomes
        • Business/commercial losses
      • Full exclusions in clause 15
   2. Contract Transfer:
      • We may assign rights to:
        • Group companies
        • Successor organisations
      • 7-day objection period
   3. Jurisdiction:
      • Governing law: England & Wales
      • Alternative venues:
        • Scottish courts
        • Northern Irish courts