Terms & Conditions
BY USING THIS WEBSITE YOU ACCEPT THESE TERMS. IF YOU DISAGREE, YOU MUST IMMEDIATELY DISCONTINUE USE.
Scope of Agreement
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- Coverage: These terms govern all supply of medical products/services through:
- Continuing use constitutes acceptance
- Users must read full terms before order submission
1. Company Details
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- Service Provider: Chem Doc Ltd
- Registration number: 16478812
- Registered address: Room 2 The Kca Business Hub, 263 Nottingham Road, Nottingham, England, NG7 7DA
- Trading address: Unit 20, Croft Road Industrial Estate, Newcastle-under-Lyme, ST5 0TW
- Clinical Partners:
- Prescriptions managed by Inspire Pharmacy (GPhC 9011381)
- Medical consultations via GMC-registered practitioners
- Contact:
- Email: help@chemistdoctor.com
- Service Provider: Chem Doc Ltd
2. Medical Services Provision
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- Digital health assessments for private prescriptions
- Medications dispensed by Inspire Pharmacy (UK-based)
- Consultation process:
- Complete medical questionnaire
- Practitioner reviews submission
- Electronic prescription sent to pharmacy
- Delivery to provided UK address
- Prescription issuance at practitioner’s sole discretion
3. User Responsibilities
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- Registration Requirements:
- UK residency
- Minimum age 18 years
- Full disclosure of medical history
- Account Security:
- No credential sharing
- Single account per user
- Order Confirmations:
- No known medication allergies
- No contraindicated medical conditions
- No adverse drug interactions
- Registration Requirements:
User assumes all liability for adverse outcomes
4. Data Handling
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-
- Medical Records:
- NHS SCR access requires explicit consent
- All access logged per NHS protocols
- GP Notification:
- Opt-in system for GP alerts
- Strongly recommended for safety
- Third Party Sharing:
- Credit reference agencies for age/address verification
- Legal requirement disclosures only
- Medical Records:
-
5. Service Suspension
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- Grounds for Suspension:
- Technical maintenance requirements
- Regulatory compliance updates
- Duplicate account detection
- Safety concerns from clinical staff
- Age verification failure (18-80)
- User Rights During Suspension:
- Price adjustments during suspension
- Contract termination option
- Refunds for unprovided services
- Non-payment may incur 8% statutory interest
- Grounds for Suspension:
6. Website Usage & Orders
-
- Permitted Use:
- Services limited to personal medical needs
- Third-party orders require documented consent
- Strict prohibition on medication sharing
- Legal Compliance:
- Adherence to UK medicines regulations
- Prohibition on service misuse/abuse
- Intellectual property rights reserved
- Order Process:
- Contract formed upon email confirmation
- Rejection reasons include:
- Stock unavailability
- Credit check failures
- Pricing errors
- UK-only service (excluding Crown Dependencies)
- Delivery Terms:
- 24hr service subject to stock
- Signed receipt required (18+ recipient)
- No returns post-dispensing (Human Medicines Regs 2012)
- Standard carriers: Royal Mail/DHL
- Permitted Use:
7. Contract Modifications
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- Customer Changes:
- Pre-dispatch cancellations eligible for full refund
- Post-dispensing changes prohibited by law
- Modification requests may incur price changes
- Cancellation Rights:
- 14-day cooling off period (Consumer Contracts Regs 2013)
- Exclusions apply to:
- Personalised medications
- Perishable goods
- Opened sealed packaging
- Business Changes:
- Minor modifications for:
- Regulatory compliance
- Security updates
- Material changes require 30-day notice
- Minor modifications for:
- Termination:
- Immediate contract end for:
- Material breach of terms
- Safety concerns
- Compensation may apply for early termination
- Immediate contract end for:
- Customer Changes:
8. Pricing & Payments
-
- Pricing Structure:
- All prices include VAT at current UK rates
- Displayed prices binding except for:
- Pricing errors
- Tax rate changes
- Payment Terms:
- Accepted methods:
- Visa
- Mastercard
- American Express
- Full payment required before dispatch
- Failed payments:
- 7-day resolution period
- Order cancellation after 7 days
- Accepted methods:
- Refund Protocol:
- Processed within 5 working days
- Exclusions:
- Dispensed prescription medications
- Opened medical devices
- Full details in Refund Policy
- Pricing Structure:
9. Delivery Terms
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- Shipping Methods:
- Standard: Royal Mail 1st Class
- Express: DHL Next Day
- Tracking provided for all orders
- Delivery Expectations:
- 1-3 working days after dispatch
- Delays may occur due to:
- GP verification requirements
- Customs clearance
- Force majeure events
- Failed Delivery Protocol:
- 3 delivery attempts standard
- Storage fees may apply after 10 days
- Returned medications destroyed per NHS guidelines
- Shipping Methods:
10. Product Responsibility
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- Ownership Transfer:
- Occurs upon successful delivery
- Includes all risk of loss/damage
- Disposal Guidance:
- Unwanted medications:
- Return to any UK pharmacy
- Find locations via NHS Pharmacy Finder
- Unwanted medications:
- Liability Limitations:
- Not responsible for:
- Diagnostic accuracy
- Medication misuse
- Storage errors post-delivery
- Full liability exclusions in clause 14
- Not responsible for:
- Ownership Transfer:
11. Termination Rights
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- Customer Termination:
- Valid grounds include:
- Faulty/misdescribed products
- Material breach of terms by Chemist Doctor
- Substantial delivery delays
- Prescription medications exempt from standard cancellation rights
- Valid grounds include:
- Cancellation Process:
- Required information:
- Full name & address
- Order reference number
- Contact details
- Methods:
- Email: help@chemistdoctor.com
- Required information:
- Refund Protocol:
- Timeframes:
- 14 days for standard returns
- 48 hours for faulty medical devices
- Deductions may apply for:
- Reduced product value
- Premium delivery upgrades
- Timeframes:
- Customer Termination:
12. Business Termination Rights
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- Grounds for Termination:
- User breaches including:
- Non-payment (7-day default)
- Provision of false information
- Service misuse
- Operational reasons:
- Product discontinuation
- Regulatory requirements
- User breaches including:
- Consequences:
- Immediate service suspension
- Compensation claims for:
- Fraudulent activity
- Abuse of services
- No refunds for prescription meds post-dispensing
- Grounds for Termination:
13. Product Issues & Liability
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- Reporting Defects:
- Contact within 14 days of discovery:
- Email: help@chemistdoctor.com
- Required evidence:
- Order number
- Product batch code
- Photographs of defect
- Contact within 14 days of discovery:
- Legal Rights Summary:
- Under Consumer Rights Act 2015:
- Right to repair/replacement
- Price reduction or full refund
- Excludes prescription medications post-dispensing
- Under Consumer Rights Act 2015:
- Return Process:
- Non-medical products:
- Pre-paid return labels provided
- 14-day inspection period
- Medical devices:
- Quarantine protocol applies
- MHRA reporting required
- Non-medical products:
- Reporting Defects:
14. Legal Limitations
-
- Liability Exclusions:
- No liability for:
- Third-party content accuracy
- Self-diagnosis outcomes
- Business/commercial losses
- Full exclusions in clause 15
- No liability for:
- Contract Transfer:
- We may assign rights to:
- Group companies
- Successor organisations
- 7-day objection period
- We may assign rights to:
- Jurisdiction:
- Governing law: England & Wales
- Alternative venues:
- Scottish courts
- Northern Irish courts
- Liability Exclusions:
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