Anti-Spam Policy

1. Policy Statement

Chemist Doctor maintains a strict zero-tolerance policy regarding unsolicited commercial communications (“spam”) across all digital channels including:

• Email communications
• SMS messaging
• Automated system alerts

2. Message Filtering

1. Our systems employ advanced filtering technologies to intercept potential spam messages
2. Filtering protocols include:
   • Real-time content analysis
   • IP reputation monitoring
   • Domain authentication checks
3. Repeated spam offenders may be reported to relevant ISPs and blacklisting services

3. Filter Accuracy

• No filtering system guarantees 100% accuracy
• Legitimate messages may occasionally be flagged as spam
• If your message was incorrectly filtered:
  1. Contact our team via alternative channels
  2. Provide message details including:
     • Sent date/time
     • Intended recipient
     • Subject line/content summary

4. Reducing False Positives

To minimise filtering of legitimate communications:

• Prefer plain text formatting over HTML
• Avoid attachments in initial communications
• Exclude spam-associated terminology (e.g., “free offer”, “urgent action”)
• Ensure all messages are malware-free before sending

5. User Responsibilities

1. The messaging facilities provided are strictly for:
   • Healthcare consultations
   • Prescription enquiries
   • Legitimate customer service communications
2. Prohibited activities include:
   • Bulk messaging
   • Commercial solicitations
   • Chain letter distribution

6. Reporting Spam

If you receive suspected spam from our systems:

• Forward the complete message to help@chemistdoctor.com
• Include full headers where possible
• We investigate all reports within 48 working hours

7. Policy Updates

We reserve the right to modify this policy. Current version always available at: chemistdoctor.com/uk/anti-spam-policy

8. Contact Information

Chem Doc Ltd
Unit 20, Croft Road Industrial Estate
Newcastle-under-Lyme, ST5 0TW

Operating Hours: 10:00-18:00 Monday-Friday

• Email: help@chemistdoctor.com
• Online: Contact Form